F.A.Q
Frequently asked questions
Can’t find what you are looking for?
Here we provide solutions for the most common situations
SHOPPING
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Who makes the items you use?
All items at Hobufa are designed and made by ourselves. We select the best
designs from our team of designers and combine them with world-class materials
and skills to create a new way of life that brings people together in style and
comfort.
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What currency do you use?
All prices are
in Ringgits
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What is the availability of your products?
We do everything we can to display the most up-to-date store information. If
product availability changes, we will notify you immediately. For more
information, please contact Hobufa.
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How can I buy furniture from Hobufa without going through a middleman?
Hobufa is an innovative
business that combines the best parts of physical stores and websites to make
shopping a great experience. You can make an appointment to visit our
showroom.
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How do I search for something?
You can
use the search bar to look for what you need, and we`ll help you find it.
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Do I need to sign up for an account?
Yes, because
there are some good reasons to do so. You can save your personal information,
favorite items, and payment data for faster shopping in the future. You can also
save multiple shipping addresses and check the status of your orders and
shipments.
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How to create a Hobufa account?
Click
the "My Account" button at the top right of the page to create an account.
Alternatively, you can write to us at [email protected] Once we receive your
application, we will process the application immediately and send a reply.
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How do I make a purchase?
You can place your order
here online on our website. If you want to do online shopping via our official
website:
- Create My Account by clicking the button at the top right of the page.
- Go to the product page you like.
- Select the number of items you wish to purchase and click the Add to Cart button.
- Choose your payment method and click Checkout.
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Does Hobufa have a showroom? Can I come in person and purchase items from the showroom?
Yes, our studio is open from Monday to Friday. The
opening hours are as follows:
Monday-Friday: 8 AM - 4.30 PM
We welcome everyone`s visits, however it would be more effective if you make an appointment by contacting us immediately.
Monday-Friday: 8 AM - 4.30 PM
We welcome everyone`s visits, however it would be more effective if you make an appointment by contacting us immediately.
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Can I make a booking over the phone?
Yes, our customer support team will be happy to
assist you. You can find our direct phone number here.
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Can I pick up the furniture myself?
Yes, you can visit our store, please
contact us for more information.
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What delivery options are available?
We deliver to malaysia. Visit our
Shipping page here for more
information. Feel free to contact us at [email protected] or call +60
327806938.
DELIVERY
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How does Hobufa’s delivery service work?
Most furniture is currently delivered to the customer’s
home and assembled and installed there.
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When I make a purchase, how long does the delivery process take?
Eight to ten weeks for a
custom-made furniture, and two to three weeks for stock items.
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Will I receive my entire order at once?
What you ordered will be
delivered simultaneously. We will schedule delivery for the most expeditious
time if some of your items are temporarily out of stock. If you need your items
shipped by a certain date, please contact us to arrange an earlier shipment.
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Where do you ship to?
We deliver to several areas in
Malaysia. Visit our Delivery page or more information. Feel free to contact us
at [email protected] or call +60 327806938
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What if I am not available during the specified working hours/delivery hours?
You
can choose an alternate recipient to take delivery of your order on your behalf
if you cannot be present. Before signing the delivery order, the authorized
signatory must verify that the delivered goods and location are in satisfactory
condition. Once a delivery order has been declared complete, we cannot accept
claims of error.
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How can I track my package once it has been shipped?
When the item is shipped, you will be notified by email.
This may be a link that takes you to a page where you can see where your order
stands. Please contact us at [email protected] or call +60 327806938 if you
have any questions or need to reschedule your delivery.
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What to prepare for on delivery day?
Waiting for your shipment? Here`s
what you need to do to get ready:
- Ensure the place you plan to put your new item is clean and has enough space for assembly.
- On delivery day, you`ll get a message when the team is on site in about 30 minutes.
- Check in advance if you need Insurance for the package if you live in an apartment building.
- We will bring the box to your front door if you choose delivery to the front door. If you live in a multi-unit apartment building that only allows people who live there, our team will bring you to the nearest safe point to your home. Please let us know in advance if you live in a walk-up apartment.
- For orders that require assembly, our team will come to your home wearing masks if you request.
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How to Measure Your Space ?
On each product page,
you can find the size of the object and its box. We recommend measuring your
space first to know if the product will fit and can be moved quickly to the
right place. In general, the width of the door should be greater than the height
of the box. Some other things to think about are:
- Objects blocking the door
- Areas that are enclosed
- Hallways or doors in the building
- Stairs (including how long they are)
- How high is the elevator?
ORDER AND RETURN
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How long is the warranty for furniture?
We have a business warranty that lasts for 5 years. To find out
more, please click on our 5-year warranty page.
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Can I change or cancel my order?
Once an order is confirmed,
it will automatically go into the queue at our workshop to be worked on. This
means you cannot change or cancel the order. If you need to make changes to or
cancel your order, please contact our Customer Service directly within 3 days
after you place your order.
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What if I want to file a complaint?
Everyone on our staff is professional and genuinely interested in
helping you. We are committed to providing high quality and reliable products,
and we also want you to have the best experience when using them. If you have
any questions or concerns, please send an email to [email protected] and we
will respond as soon as possible.
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How do I return an item?
All sales are final unless something else is agreed upon at the
time of purchase. If possible, you may be allowed to send the item back. Please
see Returns for further details.
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What if my furniture is damaged or not working properly?
If your order arrives damaged upon
delivery, you must inform our staff at the time of delivery. You must check all
your items before our store employees leave your home. Please see Returns for
more details.
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I received the item, but it is not what I wanted. Can I send it back?
If you are not satisfied with the item you
purchased, you can send it back within 7 days and get a full refund. But you
cannot return items that have been altered or custom-made for you. Returns is
where you can find out more.
PAYMENT AND SECURITY
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How do I pay for my order?
We accept payments via credit cards, cheque, direct bank,
and Cash on Delivery.
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How will I know if my payment was successful?
If your order is successful, you will go straight to
the confirmation page. You’ll also receive a proof via email.
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How do I know my payment is safe?
We keep your payment information
secure with advanced encryption technology. In addition, we only work with
trusted payment providers.
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I can’t find my order receipt. Can you send it again?
Yes, you can email us at [email protected]
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When I pay by credit card, does Hobufa charge any additional fees or charges for checking out?
We do not charge any taxes or fees for
using a credit card at checkout.
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Is my credit card information secure?
Yes, we encrypt all credit card information during
transmission and storage, so the data is private and secure.
MATERIAL SAMPLES
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Do you provide material samples?
Sure, we can provide
some samples for you to check at home first. We will be happy to send you up to
five free material and fabric samples at your request. Please visit this link
for more details about samples.
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Why are certain fabrics available in some designs, but not others?
All styles in our collection can
be made using most of our fabric options. For certain styles, we`ve narrowed
down the fabric choices that we know will hold up best over time. If you see a
fabric you like but it`s not available on the sofa or chair you`re interested
in, contact us and we`ll help you find something similar.
IDEAS AND SUGGESTIONS
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Does Hobufa collaborate with designers?
Yes, we have in-house
design staff with extensive real-world experience. If you would like to ask for
advice and counsel regarding your home decor, please feel free to contact us
here.
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What if I need help deciding what works in my space?
When you`re shopping for furniture, we hope our advice and
recommendations will come in handy. If you would like our designers to take a
look around, feel free to send us pictures of your room along with some
suggestions for what you would like to do. Visit our interior design service
page for more information.
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What if I need help deciding what works in my space?
When you`re shopping for furniture, we hope our
advice and recommendations will come in handy. If you would like our designers
to take a look around, feel free to send us pictures of your room along with
some suggestions for what you would like to do. Visit our interior design
service page for more information.
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What if I can`t find a piece of furniture with the exact dimensions and/or construction I need?
We provide a wide range of options to customize or create your own furniture.
Do you prefer ceramic over teak wood, as shown on the website? We can be reached
at +60 327806938 or by email at [email protected]
