Frequently Asked Questions

• How is this trade program different than others?

• How is this trade program different than others?

  As a designer/architect, you have to appeal your client with the information about the products they might be interested to buy. Send us your work and we will make 'Designer Profile' that will summarize your work and consumer (who is in need of consultation). Complete with exclusive price and marketing materials for showcasing products, tearsheets, and product availability.

  By joining our membership, we offer exclusive collaboration that will give you the opportunity to build portfolio, exposure, and platform to get recognition as a designer/architect for home living. So, what are you waiting for? Join now.

  

  Written by DD Team

  Updated over a week ago

• Can I place an order online?

• Can I place an order online?

  Yes! With your account number, you only need to sign in and place your orders online.

  

  Written by DD Team

  Updated over a week ago

• How do I place an order or receive a quote?

• How do I place an order or receive a quote?

  You may request a quote or place orders by partnering with a Trade Sales Associate in your local gallery, or by sending an email at [email protected]

  

  Written by DD Team

  Updated over a week ago

• Which industries and professions qualify to join?

• Which industries and professions qualify to join?

  The special Dezign District Designer program is offered to interior designers, architects, and professional home stagers who work directly with homeowners on their home design or improvement projects. We are happy to offer you the beautiful design and adapt to your project theme.

  

  Written by DD Team

  Updated over a week ago

• May I add another person to my Account?

• May I add another person to my Account?

  Yes, you may add authorized contacts to your account. Please send the details, their first and last names, position with the company, email address and phone number to [email protected]. We will carefully add the details in 48 hours. After that, your authorized users will have full access to place browse and place the orders online.

  

  Written by DD Team

  Updated over a week ago

• How much time does it take for the application to get approval?

• How much time does it take for the application to get approval?

  2 working days. You will get an email with confirmation and login credentials.

  

  Written by DD Team

  Updated over a week ago

• Is the member discount valid at Outlet locations?

• Is the member discount valid at Outlet locations?

  No, discount is not applicable to items in our Outlets.

  

  Written by DD Team

  Updated over a week ago

• How can I cancel my account or opt out of the program?

• How can I cancel my account or opt out of the program?

  To cancel or opt out of your Account, please send out an email to notify your cancelation at [email protected].

  

  Written by DD Team

  Updated over a week ago

• How do I pay for my order?

• How do I pay for my order?

  We accept Credit Card, Visa, MasterCard, wire transfers.

  

  Written by DD Team

  Updated over a week ago

• How will I know that I received my Designer Program discount?

• How will I know that I received my Designer Program discount?

  You will be able to view the discount on your order confirmation.

  

  Written by DD Team

  Updated over a week ago

• What is the Dezign District Return policy?

• What is the Dezign District Return policy?

  Designers program allow for refunds, less any applicable shipping charges, for any product that you are not fully satisfied with within 7 days of delivery. Please view our Orders & Returns policy.

  

  Written by DD Team

  Updated over a week ago

• How long will it take to receive my order?

• How long will it take to receive my order?

  Shipping times vary by product and selected delivery method. It usually takes 45 days for custom furniture and 1-2 weeks for product that is available on website.

  

  Written by DD Team

  Updated over a week ago

• How do I track my order?

• How do I track my order?

  When your items are shipped, you will receive a shipping confirmation via email that will include tracking information.

  

  Written by DD Team

  Updated over a week ago

• Can Dezign District process special shipping requests?

• Can Dezign District process special shipping requests?

  Yes, if you have unique project requirements, please contact our Dezign District representatives at +60327806938

  

  Written by DD Team

  Updated over a week ago

• Does Dezign District rent or loan furniture?

• Does Dezign District rent or loan furniture?

  No, we do not offer any service like rent or loan.

  

  Written by DD Team

  Updated over a week ago